There are no products listed under this category.
***BEFORE YOU EVEN TRY TO ATTEMPT TO CONTACT US DO THE FOLLOWING BELOW....IF YOU END UP NEEDING TO CONTACT US MAKE SURE YOU INCLUDE THE INFO LISTED BELOW!!
1) Double Check your Login for Typos! & Also MAKE SURE YOUR ACCOUNT ISNT EXPIRED!!
2) UnPlug your Device from Power and your Router for 1 Minute (Note you should actually do this 1 -2 x a month to clear memory for smoother streaming)
3) Plug back in and see if you can Login...If still No Good>
4) Go To settings in your device....Apps...manage Apps....Find your App...Clear Cache...Force Stop....Launch and Try to Login....Still No Good>
5) In that Same Menu go to Permissions and make sure it says Allowed....Still no Good>
6) If you have a VPN Try turning it on OR Off if its on. Also Try a different USA Location....Try a Canada Location. If none of the Above worked and you DONT have a VPN it may be time for one https://ctc7.mybigcommerce.com/vpn/usually means your Internet Provider is Blocking the Apps DNS. Click Link here to read on VPN's: https://ctc7.mybigcommerce.com/vpn/
7) Check Website, FB Group Page or Discord Group page to make sure the Service isnt down for Maintenace
8) If still no good send the Follonwing info below to this Link: https://ctc7.mybigcommerce.com/support-contact-us-questions/
1) Screen Shot of the Login screen filled in (To show Password Click the Circle next to the Username box on the right)
2) Device being used.
3) Internet Provider
4) Screen shot of your Storage # ( #6 in this Link): https://ctc7.mybigcommerce.com/trouble-shooting-device-apps/
*** We will get back to you ASAP that same day or if Late the Next Morning.
There are no products listed under this category.